RETURN & EXCHANGE POLICY

RETURN WINDOW

• 7 days from date of delivery
• Return request must be initiated within this period
• Product must be in original condition

RETURN CONDITIONS

• Product unworn and in original condition
• All original packaging, tags, and accessories included
• No scratches, damage, or signs of wear
• Original purchase receipt/invoice required

RETURN PROCESS

1. Contact us via email/phone/WhatsApp to initiate return
2. Provide order number and reason for return
3. Our team will arrange pickup within 2-3 days
4. Quality check performed upon receiving returned item
5. Refund processed after successful quality check

REFUND TIMELINE

• Refund initiated within 5-7 business days after quality check
• Credit card refunds: 5-10 business days
• UPI/Net Banking: 3-5 business days
• Wallet refunds: 1-2 business days

EXCHANGE POLICY

• Size/model exchanges available within 7 days
• Exchange subject to stock availability
• Price difference applicable for upgrade exchanges
• No exchange for damaged or worn products

NON-RETURNABLE ITEMS

• Products with signs of wear or damage
• Custom engraved watches
• Gift cards and vouchers
• Products damaged due to misuse

RETURN SHIPPING

• Free pickup for defective/wrong products
• Customer bears return shipping cost for other returns
• Use original packaging for returns

DAMAGED/DEFECTIVE PRODUCTS

• Report within 24 hours of delivery
• Send photos of damaged product
• Free replacement or full refund provided
• No questions asked for manufacturing defects

CONTACT FOR RETURNS

For return requests and queries, please contact us:

Email: contact@albanmarcus.com

Business Hours: 9AM-8PM

Our customer support team will assist you with the return process and ensure a smooth experience.